FAQs


Are there any charges for return?

  • There is no restocking fee for returns
Ordering Info
We are starting to go GREEN with our new paperless system and we will email you a receipt.
 
Payment methods:
Our online shopping cart provides a safe and convenient online purchasing system for a credit card or PayPal orders through Shopify. You do not need a PayPal account to order from CountyComm. If you prefer to order off-line, you can place an order through the mail. If you sent an email and didn't get a reply then we didn't get it or it went into the spam bucket. Check your email for notification of tracking number titled "Quantum view ".
Note: We can not take orders over the phone.
Send questions to: mike@countycomm.com
ONLINE:
CountyComm accepts payment by Visa, MasterCard, American Express, Discover and PayPal through our website that is secure and managed by Shopify.
Taxes:
New sales tax laws are taking effect starting in 2019 noted by the U.S. Supreme Court case South Dakota v. Wayfair. Many states will be requiring us to charge sales tax.
Double Check Your Address:
Please be sure to double check your order when you are asked to "Review Your Payment". We will ship your order to the address shown. Once your order is in our shipping department it is almost impossible to change your address. 
Mail:
CountyComm accepts cashiers checks and Postal Money Orders for mail orders.
International Orders:
Currently, we ship International to all parts of the world. if you don't see your region available at checkout let us know and we will add it.
We require no minimum order before shipping to Canada / International 
Sales Tax:
As a California corporation, we are required to charge state and local sales tax on orders shipped to California and some other states based on volume. 
Shipping Rate:
Our shipping rates are based on the pricing structure set in place by USPS for 2021/2022
USA Shipping Rates:
$0-$98.99 is $5.0
$99+ is FREE
Return Policy:
Satisfaction on every purchase is very important to us. You can return the item within ten days for a refund. All non-defective returns, items must be in re-saleable condition. No exceptions. For all returns, please first contact us by email mike@countycomm.com for a RMA number. No return will be processed without a valid RMA number. Please include a copy of your receipt or packing list with your phone number with your returned items. All returns must be sent within 5 days after the RMA number is issued. Shipping and Handling fees are not refundable. Please pack the item in its original box with all the accessories and ship your item prepaid. Note: please insure the item accordingly. In any case, a return authorization number must be obtained before returning any items to us. The return authorization number must be clearly printed immediately beneath the "ship to" address.
See example below:
Ship to: CountyComm, RMA# (Place # Here)
1290 Kifer Road, STE 307
Sunnyvale, CA 94086
CountyComm is not responsible for COD / Duty Fees for incoming packages domestic or abroad.
To prevent fees please don't insure incoming packages for full value.

What items are returnable?

  • Within 10 days of receipt of your shipment
  • In original condition / brand new
  • In the original packaging

 

What items or fees are non-refundable?

    • Items that are not 100% new
    • Free gifts or promotional items
    • All shipping charges are non-refundable to and from the customer
    • You are responsible for return shipping charges

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
 
Refusal of Service:
CountyComm reserves the right to refuse service to anyone, any company or agency.
Warranty On Watches:
Watches are precision timing devices and are covered by a one year warranty. This warranty does not cover abuse, misuse. Simply put; your watch is not a hammer. If you put your watch into a meat grinder it will not be covered. (These are actual situations). An RMA is required to ship watches back to CountyComm.
Inquiries:
If you have any questions about our terms and policies, contact us:
mike@countycomm.com Monday to Thursday, 9:00 to 3:00 pm PST.
Zulu™ & Maratac™ Are Registered Trademarks Of CountyComm
WARNING: This product may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov